A pair of simple gorgeous heart shaped crystal stud earrings. As heart shape is a universal symbol for enthusiasm and love, these stud earrings are designed with heart shaped Swarovski Elements crystals with a small Czech rhinestone accent, making this classic design shine glamorously. It is a never-go-wrong gift to express love to your sweetheart or show affections to your mother and siblings.*****These earrings are set with heart shaped authentic Swarovski Elements crystals and small Czech rhinestones. With its patented cut, Swarovski Elements crystals have far more facets than other crystals to optimize the light reflecting, resulting in more brilliant crystals which is why they are more expensive than other crystals. They are made with Swarovski Elements crystals but are not Swarovski brand jewelries.*****The mirror surface on these earrings has sleek and glamorous reflections and adds a luxurious fine jewelry look. It's accomplished through intricate steps which can only be done by highly experienced workers. *****These earrings measure 0.43 inch wide and 0.39 inch high. These earrings are available in 4 colors: Blue, Green, Purple and Pink.

Order Processing

Order will be process and ship out within the same business day if the order is receive by 12 PM EST and next business day for order receive after 12 PM EST.  If your order cannot be ship immediately, we will contact you and inform of the reason for the delay.

If you place an order on a holiday, Saturday or Sunday the order will be process the following business day.

Shipping and Insurance

Dahlia ships to the continental United States, Hawaii, Alaska, APO/FPO and US Protectorate.  Order is ship through United States Postal Service.  We offer 3 levels of shipping (Standard, Expedited and NextDay Service) to most area.  We insure and register all items for their full value at no additional cost to you.

Delivery Charges

Dahlia offers flat rate shipping for all its order. All prices are expressed in U.S. currency.

Shipping Option	Estimate Delivery Time	Rate
Standard	3-5 business days	$    4.99
Expedited	1-3 business days	$    7.99
NextDay	1-2 business days	$   23.99

International Delivery

Currently at this time, Dahlia’s website can only process order for the domestic United States and other U.S. territories.  For international address, please contact us via email service@dahliajewels.com to discuss possible shipping options.

Delivery to more than one address

At this time, each order may be shipped to one address only. If you would like to ship to more than one address, you must place multiple orders.

Alternate Shipping Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Shipping Items with Different Availabilities

For orders that include items with different availabilities, the entire order will be ship together. If your entire order cannot be shipped immediately, you will be contacted and informed of the reason for the delay.

Tracking your order

You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. You can also check your order status on Dahlia’s website under My Account and Order Status.

Order Cancellation or Modification

If you want to cancel or change an order, for any reason, please contact us via email to service@dahliajewels.com and make sure to include your order number or call us at (718) 271-3436, as soon as possible.

We promise we'll try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipand on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. If that happens, we can't change or cancel an order once its journey to you has begun. So, if your order can't be cancelled, and you still don't love it after it arrived – just return it to Dahlia according to our 30-day money back return policy.

Note: Dahlia reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

Sales Tax

Dahlia does not charge sales tax due to the nature of sales on the Internet. Since Dahliajewels.com is based in New York City, state law requires that we charge sales tax on orders shipped to customers residing in New York State. Sales tax will automatically be charged on the merchandise and shipping and handling charges in NY only. The current rate of sales tax for New York City is 8.875%.

To customers residing in states other than New York, please be aware that, if applicable, the taxing authorities in your state may charge you a "use" tax on your out-of-state internet and/or catalog purchases. While it is not the responsibility of Dahliajewels.com to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your state directly.

 

A) Our Quality Guarantee

When you order from Dahlia, you can be sure your beautiful piece has been rigorously inspected before final shipment. Each item arrives packaged in our organza bag, jewelry pouch or jewelry box. We guarantee our products to be free of all defects for 90 days after purchase.  Dahlia will cover return delivery charges and repair costs without any charge to you within 90 days.  After 90 days, shipping charge and repair cost may be applied.

When purchasing a piece of jewelry, please examine the construction and quality of workmanship closely. The way the piece is designed, constructed and finished will have a major impact on how well the piece wears and holds up over time. We partner with jewelry manufacturers worldwide to get the finest quality jewelry at the most outstanding prices. Our product information and expertise enables you to make an informed decision. We are confident that you'll find Dahlia’s design, quality, value and expert advice together will make your purchase decision easier. To ensure your selection is of the highest quality, all Dahlia jewelry must pass a minimum of 23 inspection points during the manufacturing process and is inspected twice before final shipment to you. We do not compromise on the quality of design, craftsmanship or gems and guarantee our products.

If you receive a damaged or incorrect item, contact a Customer Service Representative no later than 5 business days of receipt so we can repair or replace the item. Dahlia will cover return delivery charges and repair costs without any charge to you.

B) 30 Days Return Policy

You and those who receive your gifts must be delighted, or we will replace it with another item of your choice or a full refund of the purchase price, minus delivery charges. Our 30 day, no-risk return policy enables you to return your purchase for any reason. We will handle your request promptly and courteously. Please follow our Easy Return Instructions to return an item to us.

All Clearance Sales items

All Clearance Sales items have been drastically reduced. In order to provide you with these savings, we cannot accept returns. When you see the "Clearance Sales” message on the product description page, please know that you will not be able to return the item for refund or exchange. If you have any questions please contact customer service at (718) 271-3436.

C) Exchange Policies

When you order from Dahlia, you can be sure your beautiful piece has been rigorously inspected before final shipment. We guarantee our jewelry to be free of all defects for 90 days after purchase. Dahlia will cover return delivery charges and repair costs without any charge to you within 90 days. After 90 days, shipping charge and repair cost may be applied.

If you receive a damaged or incorrect item, contact us no later than 5 business days of receipt so we can repair or replace the item. Dahlia will cover return delivery charges and repair costs without any charge to you.

D) Return Policies & Instructions

Customized items and clearance items are not returnable. The item must be returned in new and unused condition, in the original packaging and with all paperwork, parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or packaging; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. All Free Gifts with purchase must be returned with the product(s) to be refunded. Refunds are not given to products which are not returned with the free gift.

To return an item to Dahlia, please follow these instructions:

1. Email service@dahliajewels.com for a Return Authorization Code. Clearly print your name, return authorization code, and address on the outside of the package in the return area.
2. Place all the original packaging in the box, including the packing slip and kindly indicate your reason for return, if appropriate, in a plainly wrapped cardboard box. For security reasons, do NOT write jewelry anywhere on the outside of the box.
3. For your protection, please insure the package for the full amount of the invoice plus shipping charges. Dahlia is not responsible for items lost or damaged while shipping. On your invoice, if the price of the item you're returning is listed as:
   • Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.
   • More than $500: Ship your package via US Postal Service Registered Mail, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Dahlia. (FedEx® and UPS® will not insure merchandise over $500 unless you have a special arrangement.)
4. Mail the package to:
   Dahlia Integria
   189-11 50th Ave
   Fresh Meadows, NY 11365
   (718) 271-3436

 

E) Return Process

Once your return is received, it will be reviewed by our Returns department. You will receive an email regarding your return or exchange within 1-5 business days. Refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender.